Held’s Janitorial Services

CleanTelligent Software has had a tremendous impact on our organization. Thanks to the use of this Internet-based software, we have been able to streamline our businesses and modernize our day-to-day operations.

The staff of CleanTelligent have been more than helpful with all of our needs and have gone over and beyond our expectations. Below, I have listed some specific examples of how CleanTelligent has helped our organization:

  1. CleanTelligent helped us retain the cleaning contract for the largest facility in Buffalo, New York. This 37-floor, 850,000 square-foot building was looking for a company that was innovative, differentiated itself from others, and had the business model in place for continued improvement.

    CleanTelligent has allowed us to meet these expectations and set us apart from all other companies in the Buffalo area. Building management was extremely impressed with the data we were able to collect and use to continually improve, as well as the ease of communication with our managers and supervisors.

  2. Implementation of this software was relatively easy and fast. Within four months, we had our five biggest customers and all of our managers and office staff using the software. Using CleanTelligent is as easy as sending an email.
  3. The ability to monitor deficiencies and be proactive in our methods through CleanTelligent has decreased our customer turnover rate to under five percent.
  4. Communication has never been easier. Within seconds, managers and office staff are made aware of any issue and have the ability to respond immediately. Customers get the feeling that our company is always there no matter what and someone from our staff will help, no matter how big or small the issue.
  5. Lastly, this software allows everyone to be on the same page. Customers can see our job specifications and the inspections we do. Questions can be answered simply by clicking on the CleanTelligent icon on a desktop.

Daniel J. Hyman
HR Manager
Held’s Janitorial Services

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