09Apr
Why Some Customers Never Complain and What to Do About It
by Heather Siefert

Is your team's suggestion box empty? Today's article will help your team understand and address the top two reasons why customers don't complain.

03Jan
Achieving Your Janitorial Goals, One Team at a Time
by Heather Siefert

Tired of New Year's resolution insanity? Instead of failing again, try setting and achieving your janitorial goals as a team.

18Dec
Four Gifts from a Janitorial Software Company
by Heather Siefert

This holiday season, CleanTelligent comes bearing janitorial software as well as four more gifts that your team can start using today.

04Dec
Janitorial Management Lessons from Santa Claus
by Heather Siefert

Pour yourself a cup of hot chocolate and learn what Santa Claus can teach your janitorial management team about leadership this holiday season.

20Nov
The Role of Gratitude in Custodial Management
by Heather Siefert

Start looking for ways your custodial management team can strengthen existing customer and employee relationships by simply expressing gratitude.

08Nov
Personal Success in the Janitorial/Sanitation Industry
by Heather Siefert

Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. Read about some examples.

11Oct
Evaluating Customer Retention in Commercial Cleaning
by Heather Siefert

In our last article, we looked at setting SMART goals for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.

25Sep
Increasing Customer Retention in Commercial Cleaning
by Heather Siefert

The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don't have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.

14Aug
Delegating Effectively for Your Cleaning Business
by Heather Siefert

Running a cleaning business isn't easy, and at times it can be overwhelming. Feel confident in asking others for help and delegating to competent employees.