Strengthen your customer relationship by collecting and acting on feedback from customer surveys.
Use a combination of mobile and direct customer surveys to show your clients your commitment to a consistent clean by opening direct communication. As you receive feedback, build your clients' trust by making improvements based on their suggestions.
Easily generate, print and post QR codes in any area you are responsible for. Any guest using that space can quickly scan the QR code and fill out the survey anonymously. Using this data, your team can:
If someone reports a sudden issue in an area, CleanTelligent can instantly convert the response into a work order. Your team be able to address and resolve problems with speed.
Gather and review survey results to identify recurring problems by service location. Next, work with your team to create an action plan designed to reduce future occurrences.
Compare the survey data with your inspection results. If specific issues were taken care of during the inspection, the area may receive heavier traffic than anticipated. Your team will have an opening to sell more services.
Create a customer survey for each client and send them an invitation through CleanTelligent Software. Your team can use customer surveys to:
With customers becoming harder and harder to see, customer surveys are a great way start a dialog. As you listen to and addresses the client's concerns, you will build the customer's trust.
As customers respond to your survey and explain what they like and dislike about your service, they will reveal what makes them repeat customers. Your team can use this information to create other repeat customers.
Use CleanTelligent to share the client survey results with your employees. To drive immediate results that benefit the customer, you will need both managers and frontline employees working together.