How to Keep Client Satisfaction High

CleanTelligent

Sources of Client Dissatisfaction Janitorial and other facility management companies work tirelessly to ensure that their customers’ buildings are kept neat and clean. Often, to convenience customers and not disrupt their work, your employees do their best to stay “out of sight”—which too often results in staying “out of mind” as well. Most of the […]

Making the Most of Every Trade Show

CleanTelligent

Every trade show brings something different to the table, but ultimately the goal of each show is generally the same: network and build relationships to make more money as a business. Because attendees and exhibitors typically have this end-game in mind, here are a few tips for making the most of every trade show you […]

How to Be Competitive in Sales on Any Budget

CleanTelligent

Products and services have changed over time – some more than others – but the key to success in sales isn’t what you’re selling, it’s how you’re selling it. Based on what we’ve learned from Griffin-Hill‘s Integrity Sales System, we’ve used this sales process extensively. We’ve found great success with it, and recommend it to any and […]

How to Keep Your School (And Your Kids) Sickness-Free

CleanTelligent

For many, the beginning of the new school year is an exciting time.  New opportunities arise, and there are always chances for your kids to make new friends and be more “at home” in the classroom.  On the other side of the coin, however, come new opportunities for sickness. As a parent, there are VERY […]

The Benefits of CRM Software

CleanTelligent

I credit much of our success to our focus on customer relationships. I know that I’ve covered the importance of good customer relationships in great detail over the past few weeks, so I’ll leave that to previous posts about effective client communication and customer interaction “do’s and don’ts.” When dealing with companies that required a subscription, […]

What Your Business Can Learn from "Back to School" Season

CleanTelligent

September is nearly upon us, and that means one thing (apart from football season, of course):  it’s time to send your kids back to school for the new academic year.  I think there are many business applications to the uncertain, yet exciting, time when the new school year begins. Countless thoughts run through every child’s […]

Effective Client Communication

CleanTelligent

A business lives and dies by the customer.  Whether we’re talking about a giant corporation like McDonalds (“Over 99 Billion Served”) or a small mom-and-pop business that’s still trying to get off the ground, the customer is the lifeblood of any company. While there are clearly ways to attract a customer, such as low prices […]

The Do's and Don'ts of Customer Interaction

CleanTelligent

No doubt, by now, you will have heard about the Comcast customer service representative who basically wouldn’t let one of their customers cancel their service.  If you haven’t taken the time to read about it or listen to the recording of the conversation, I strongly recommend you do so. I’ll be honest: I was appalled […]

Trade Show Preparation Tips

CleanTelligent

For those of us in the janitorial and sanitation industry, the summer means two things.  The first is the constant preparation for the bacterial onslaught that happens as every autumn inevitably becomes “flu season.”  The second?  TRADE SHOWS. With every trade show comes a plethora of “fun-filled” activities like reserving booths, scheduling flights, submitting forms […]