How to Keep Client Satisfaction High

Sources of Client Dissatisfaction

Janitorial and other facility management companies work tirelessly to ensure that their customers’ buildings are kept neat and clean. Often, to convenience customers and not disrupt their work, your employees do their best to stay “out of sight”—which too often results in staying “out of mind” as well. Most of the work done by janitorial teams addresses behind-the-scene details of a facility, but this discreet business model can pose certain hazards to your company relationships.


How to Prepare Yourself—and Your Business—for a Breakthrough

Everywhere you look, it seems there’s a new overnight success story.

Pixar’s first film, Toy Story, was a hit right off the bat. Since then, the company has released hit after hit and is a beacon of excellence in their industry. J.K. Rowling’s first novel started the Harry Potter series, which may be the most financially successful children’s books of all time. Rovio’s Angry Birds was a runaway success, becoming the most downloaded mobile game in history.

Companies and creators look like they achieve success all at once. But do they really?


Making the Most of Every Trade Show

Every trade show brings something different to the table, but ultimately the goal of each show is generally the same: network and build relationships to make more money as a business.

Because attendees and exhibitors typically have this end-game in mind, here are a few tips for making the most of every trade show you attend:

  • shutterstock_93976729 (small)Mine your database of contacts. Look at contacts you made at previous events. Call, tweet, message and email to let them and even your current accounts know about your upcoming show. Encourage them to schedule an appointment to meet with you during the show.


How to Be Competitive in Sales on Any Budget

Products and services have changed over time – some more than others – but the key to success in sales isn’t what you’re selling, it’s how you’re selling it. Based on what we’ve learned from Griffin-Hill‘s Integrity Sales System, we’ve used this sales process extensively. We’ve found great success with it, and recommend it to any and all building service contractors or facility managers that are looking to better the way their sales team operates.

How to Keep Your School (And Your Kids) Sickness-Free

For many, the beginning of the new school year is an exciting time.  New opportunities arise, and there are always chances for your kids to make new friends and be more “at home” in the classroom.  On the other side of the coin, however, come new opportunities for sickness.

As a parent, there are VERY few things in life that are more heart-breaking than having a sick child, and knowing that apart from supplying medicine, there is absolutely nothing you can do about it until the illness has run its course.

shutterstock_69364168 (small)The only thing that can be done, honestly, is to prevent these illnesses from getting your kids in the first place.  This is where teaching your children good habits comes into play.  If your kids learn good hygiene habits, they can still do what they enjoy.  It is very possible to play football, play games and sit with friends at lunch without having to get sick from bacteria or viruses afterwards. (more…)