Create a Janitorial Team that Works Smarter
by Heather Siefert

When managers invest the time to clearly explain and delegate tasks, new and veteran cleaners will be able to successfully complete tasks—on the first try.

Strengthening Your Customer Service Program
by Heather Siefert

Customer service programs must balance the way your team evaluates their own performance, asks for customer feedback and then uses the information to improve service delivery.

How to Create an Accountable Custodial Team in 3 Steps
by Heather Siefert

Creating a culture of accountability and productivity within your custodial team may seem impossible. But you can make it a reality with these three steps.

Metrics and Your Cleaning Business
by Heather Siefert

If your team is struggling to deliver a consistent clean, learn how quality control inspection software can help you measure, teach, and improve performance.

The Value of Attending the 2019 ISSA Trade Show
by Heather Siefert

The key to having a successful 2019 ISSA North America Show is knowing how to implement what you learned into your team’s 2020 janitorial/maintenance plan.

3 Ways to Prepare for the Upcoming ISSA Show
by Heather Siefert

If you are looking for solutions to your team’s jan/san challenges at the ISSA Trade Show in Las Vegas, here are three ways you can start preparing today.

Looking for a Way to Thank Your Cleaner?
by Heather Siefert

Professional cleaners work to create clean, safe and consistent environments. If you are trying to figure out how and why you should thank a cleaner, here are some things you can start doing today.

Creating a Culture of Quality Control: The Inspection Checklist
by Heather Siefert

Looking to improve your team's quality control? In the final article of this three-part series, learn what role inspectors play in delivering a consistent clean.

Creating a Culture of Quality Control: The Cleaning Checklist
by Heather Siefert

Improving your team's quality control program helps protect the community's well-being. Our cleaning checklist is designed to help you gauge the effectiveness of your "grime fighting."