Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer's life easier.
In the last article of this two-part series, we looked at setting SMART goals and identifying critical success factors (CSFs) for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.
The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don't have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.
With the end of the calendar year approaching, protecting your free time is important. Explore three simple strategies that will help you and your janitorial business use your time to work smarter.
To maintain quality in your cleaning business, use metrics to measure, teach and improve individual and team performance.
Running a cleaning business isn’t easy, and at times it can be overwhelming. Feel confident in asking others for help and delegating to competent employees.
Your cleaning business’ milestones and anniversaries are something to be celebrated, not dreaded. Check out a few ways you can make the most out of celebrations without breaking the bank or inducing a headache.
There are many benefits to achieving a work-life balance. Find out why it’s important not only for yourself, but for your cleaning business as well.
As business owners and managers, your ultimate goal is to make your business successful. A successful business is made up of various elements and factors, an important one being customer loyalty. Learn how your community can help your business be successful!