Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer's life easier.
In the last article of this two-part series, we looked at setting SMART goals and identifying critical success factors (CSFs) for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.
The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don't have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.
Your cleaning business’ milestones and anniversaries are something to be celebrated, not dreaded. Check out a few ways you can make the most out of celebrations without breaking the bank or inducing a headache.
As business owners and managers, your ultimate goal is to make your business successful. A successful business is made up of various elements and factors, an important one being customer loyalty. Learn how your community can help your business be successful!