Janitorial Management Lessons from Santa Claus
Pour yourself a cup of hot chocolate and learn what Santa Claus can teach your janitorial management team about leadership this holiday season.
The Role of Gratitude in Custodial Management
Start looking for ways your custodial management team can strengthen existing customer and employee relationships by simply expressing gratitude.
Personal Success in the Janitorial/Sanitation Industry
Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. Read about some examples.
Sweep Up the Competition with Excellent Customer Service
Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer's life easier.
Evaluating Customer Retention in Commercial Cleaning
In our last article, we looked at setting SMART goals for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.
Increasing Customer Retention in Commercial Cleaning
The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don't have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.
Janitorial Businesses That Work Smarter
With the end of the calendar year approaching, protecting your free time is important. Explore three simple strategies that will help you and your janitorial business use your time to work smarter.
Metrics and Your Cleaning Business
To maintain quality in your cleaning business, use metrics to measure, teach and improve individual and team performance.
Delegating Effectively for Your Cleaning Business
Running a cleaning business isn't easy, and at times it can be overwhelming. Feel confident in asking others for help and delegating to competent employees.