Create Surveys That Are Tied to Specific Service Locations
Print and Post a Unique QR Code for Each Questionnaire
Guests Scan the QR Code to Access and Submit the Online Survey
Customer Responses can Automatically Generate Work Orders
Establish a History of Excellent Customer Service
Directly Email Satisfaction Surveys to Your Customers
Building patrons don’t report sanitation issues because they are either embarrassed or can’t find the right person to tell. Unfortunately, their inaction leaves the mess to fester which affects more facility patrons.
Our software gives you the power to create anonymous surveys for every location you serve. Survey question examples include:
As guests submit their answers to each rating scale question or open-ended question, you can use their feedback to make improvements.
If your team is going to stay on budget and satisfy your customers and building patrons, you must correctly anticipate the facility's foot-traffic. Use our mobile customer satisfaction surveys to:
Once the cleaning satisfaction survey form is created, you can easily generate, print, and post the QR code anywhere. Any guests using the space can scan, fill out, and submit a response anonymously. CleanTelligent will instantly convert the response into a work order. Your team will be able to address and resolve the problem with speed.
As you adjust your service, you can easily update the types of questions and answer options in each location’s customer satisfaction survey template to learn more—without changing the QR code. The volume, timing, and information within the responses will help your team create and implement an action plan.
As you cross-compare the survey data with your inspection results, you can figure out if your cleaning frequencies are keeping up with the facility’s usage. If the data shows an increase in foot-traffic, show your customer or stakeholder. Explain how increasing your cleaning frequency and budget will positively affect their product or service sales—it’s a win-win.
It is hard to schedule face-to-face meetings with customers and stakeholders because they prefer to receive an email. Unfortunately, when they finally reply, they only send you a sentence or two. At that rate, it is extremely hard to build a rapport or tell what type of customer they are.
With CleanTelligent Software, you can create and email cleaning satisfaction surveys directly to your customers or internal stakeholders. As they answer the various types of survey questions, they explain what they like and dislike about your services. With practice, you can use this information to create other repeat customers.