Automatically Generate Tickets from Other Modules
Manage All Work Orders From a Single Digital Inbox
Easily Track Communication on Every Janitorial Service Request
Let Clients Submit and Receive Updates on Maintenance Requests
Add Due Dates, Priority Levels, and Pictures to Any Task
Establish a Trackable
Your maintenance department’s success depends on your team’s ability to listen and act on feedback. The first step is figuring out how to efficiently gather observations from quality assurance staff, managers, and building patrons. Next, you must transform the information into actionable tasks and share them with your frontline staff.
To simplify this process, our software automatically generates work orders from:
As your maintenance team’s work order requests funnel to a central location, you no longer have to play middle man. Now you can focus on creating a culture of quality control and improving your team’s efficiency.
If the work order process ran smoothly, from request to completion, management would be straightforward. In reality, when your janitorial management service team arrives on-site, sometimes they meet challenges that can’t be instantly overcome. When this happens, teams need a way to document the obstacle before moving onto the next task.
CleanTelligent’s mobile app makes it easy for frontline staff to communicate what is happening on-site in real-time. From the office, managers can use the digital work orders inbox to review what happened. Custodial teams can use the information to develop a set of best practices to remain accountable and productive.
In a service-oriented industry, customers and internal stakeholders expect regular project communication. Unfortunately, between managing service requests and information updates-your time is already monopolized. When you know the stakes of mishandling either, it is time to call in reinforcements.
With our work order management software, clients and stakeholders can request services through the app or portal with their own client login. CleanTelligent will even email the person, letting them know that the task is completed. Armed with a seamless way to prove contract fulfillment you have more time to focus on other customer relationship-building avenues.
If your maintenance team is going to efficiently prioritize and complete any service request, you must collect the right information. With our janitorial work order software teams and customers can add priority levels, due dates, and pictures to any task from any mobile device.
The additional details will help your team understand the request, it’s severity and urgency. These details ensure that you are sending staff with the right experience and tools to tackle the job. By streamlining your asset management system you will notice a cost savings in your project’s margins.
Once your work order process is running digitally, you have the power to review your team's performance—with one click. The best news, as you simplify your workflow, our computerized maintenance management system (CMMS software) will crunch all the numbers.
From our Reporting and Business Intelligence dashboards you can quickly see:
The additional insights will help in-house service providers and cleaning companies work smarter.